Refund policy

We want every Reflection piece to become a valued part of your wardrobe. If for any reason your purchase is not quite right, returns and exchanges are accepted within 14 days of delivery.

1. Eligibility 

To be eligible for a return or exchange, items must be:

• Unworn and unused

• In their original condition

• Returned with all original tags attached

• Returned with the original dust bag, packaging and accompanying inserts

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. Returns

Returns must be requested within 14 days of receiving your order.

Customers are responsible for the cost of return shipping.

3. Exchanges

We are happy to offer exchanges for an alternative size or colour, subject to availability.

If the requested replacement is unavailable, a refund will be issued to the original payment method once the returned item has been received and approved.

4. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

5. Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us and we will arrange a suitable resolution.

6. Contact

For all return, exchange and refund enquiries, please contact: concierge@reflectionstore.co.uk